Frequently Asked Questions
What is Sock Rocket?
Sock Rocket is a Canadian social enterprise. We love cool socks, and we believe in doing good things for the communities in which we do business. We sell socks right here on our fancy website, both individually and as part of our sock of the month club, we sell at markets and events across Canada, we do wholesale, and we do custom orders. Best of all, we donate three pairs for every pair we sell.
Do you really donate three pairs for every pair you sell?
Where do you donate?
Agencies and organizations all over the place who support those in need. Most are front-line shelters, homes, and medical facilties that serve our communities' most vulnerable - people from all walks of life who are experiencing homelessness, crisis, addiction, relocation, disability, disease, or other very hard times. We believe fundamentally that every human has a right to their own basic needs, and it turns out basic needs are not difficult (or expensive) to provide!
Do I get to choose my monthly socks?
Nope, you don't get to choose what socks you get each month. Our sock vault is curated by our sock experts, so you'll receive a brand new style every month. You'll never get the same pair twice, though.
What should I expect to receive?
Our sock selection team is highly trained. You should expect to receive colourful, fun, sometimes wacky socks that will knock your socks off. Your old socks, that is.
Can I buy this as a gift for someone?
Absolutely. We encourage it, this makes a fantastic gift. Simply head to our subscription page and let us guide you through the process. Make sure to download our Subscription Gift Slip so you have something to give the lucky recipient. You can pay for the subscription for as long as you'd like, and then easily transfer it over to them if they'd like to continue.
How do I know the socks will fit?
Our socks come in two sizes, small (shoe size 5-10), and large (shoe size 7-13). If your feet are within that range, chances are the socks will fit nicely. If they're slightly outside that range, chances are they'll still fit, but if you're a size 16, chances are you'll be disappointed...
Do you sell kids socks?
We sure do! Subscriptions too!
What are your socks made of?
Our socks are the perfect blend of comfort and durability: 85% cotton, 10% polyester, 5% spandex.
Where are your socks made?
Our socks come mainly from two places, most are proudly and ethically produced in China. Our production company has high standards across the board and delivers an exceptional product. We are very happy to support them as they have supported us! This is our 4th year with the same facility. Additionally, many of our smaller custom orders are produced right here in Canada!
Who designs your socks?
Several people. Our staff designer is Jessica, she is responsible for the majority of our awesomest designs. We (the less graphically-inclined but equally enthusiastic staff members) also design a good chunk of our socks, and the rest are designed by artists who reach out or whom we reach out to / meet along the way. Interested? Be that human.
I ordered a subscription. When will I get my socks?
Part of the beauty of this is that you don't know exactly when your socks will show up! We ship during the first week of each month, so depending on the speed of the post that week, you should have your socks around the middle of the month. We obviously can't guarantee that, but we can guarantee that you'll get a pair of socks for each month you pay for.
What if I don't like the socks? Can I exchange them?
We do not accept returns or exchanges (unless the product is damaged). We do not have any socks in our vault that we wouldn't wear ourselves. That to say, there are no "inappropriate" styles or anything like that. We'd suggest trying them out once or twice, maybe they'll grow on you. If you truly hate them, please send us a note so that we know not to send you similar styles in the future.
Do you do wholesale?
Yes we do. Send us an email at firstname.lastname@example.org and we can send you more information.
Do you do custom orders?
Heck yes. Visit our Custom Orders page to find all the information you need, and then get in touch for more information!
Do you do corporate subscriptions?
Most definitely. Again, get in touch with us and we will have your whole office wondering how you got to be such a cool boss.
How can I cancel my subscription?
When you sign up, you'll be prompted to create an account which you can use to make changes to your subscription at any time. Simply log in on our website and you'll have access to all the tools.
We'd be happy to answer any and all of your questions and concerns. Feel free to drop us a line any time and we will do our best to help you.